Well, we did it. After many years of being tethered to a wall outlet, we’ve cut our landline. This was not an easy decision since my husband and I have always had a landline. In cutting costs, though, we reviewed the duplication of our phone service: two cell phones and a landline. It didn’t make sense to have both.
We didn’t make the decision in haste. First we conducted an informal poll with 30 friends. In an email, we told them what we were considering and asked if they had done the same. Everyone responded. The 20- and 30-somethings either said they haven’t had a landline for years, or, as one stated, he had never had a landline. The 40- and 50-somethings had either cut the cord recently and had no regrets or they were also considering it and to let them know what we found in our research.
For a month, we consciously used only our cell phone. Interestingly, we discovered we rarely make phone calls. Most of our communication is via email. That would explain less than 100 minutes usage on our cell phones.
The decision was made and we emailed everyone to tell them the news of our rebirth. But our phone company wasn’t going to make it easy for us to cancel our landline.
First of all, I went to their website and found nothing about canceling a service so I emailed Customer Support on a weekend. I received a response that I’d have to do that via phone during their business hours. I scheduled it on Monday in my calendar.
I phoned and spoke to the representative about disconnecting our landline. She asked me for our PIN. Since we have never used the PIN, I had no idea what that would be and I told her so. I had the recent bill in my hand and told her I could give her our account number and I could even answer our secret question but she said we would need the PIN or we wouldn’t be able to disconnect our landline. Since my husband’s name is on the bill, she asked if she could speak to him. I told her he was at work and he certainly wouldn’t know the PIN either since I’m the one who handles all the business communications. She again said she was sorry but wouldn’t be able to grant our wish unless we had the PIN. On a whim, I blurted out one of the dozen or so PINs we use, and I guessed right.
But that wasn’t the end of it. She told me since we had a combination router that is both for the internet and the phone, I’d need to make a transfer at an office. I use the internet for my business so the thought of having to disconnect it and then reconnect another box made me a little anxious but thankfully, they have Saturday hours. So, for a week longer, we had a landline we didn’t use but one we were paying for.
With how ridiculous this was and my conspiracy theory mindset, I’m sure the hiccups along the way were meant to dissuade us from disconnecting. In short, we couldn’t discontinue our service on-line, nor by email, nor my phone, and only when we exchanged the box which sure looks the same as the other box. However, we’re saving $50 a month and not only is that nothing to get upset about, it’s working out quite well and our home seems quieter and less cluttered.